REF: WESTERN CAPE GOVERMENT (05/06/2017)

LINK: https://www.westerncape.gov.za/general-publication/who-call-case-emergency

In an emergency, every second counts and since there’s no single emergency number in South Africa, it’s very important to have the correct contact details handy for a speedy response to your specific emergency.

Making an emergency call:

Before you call any of the below emergency numbers, always make sure that it’s a real emergency that needs urgent help.
Making non-essential calls to emergency lines could lead to the prolonged suffering or death of someone else.

When calling an emergency number, make sure that you have the following information ready:

  • Specific details about the location (address) of the incident or potential patient. Provide landmarks if you can.
  • Specific details of the incident. Speak in a clear and calm voice to the person taking your call.
  • Specific details about the contact person (name and telephone number). Make sure that the telephone line is available until emergency services arrive at the scene.

Make sure you get the help you need as quickly as possible by calling one of the appropriate emergency numbers below.

General emergency numbers 

(Keep this list of important numbers handy so that you’re always prepared in case of an emergency.)

  • Police Flying Squad – 10111
  • Ambulance 10177 – 10177
  • City of Cape Town general emergency (toll-free from a Telkom landline) -107
  • Cell phone Emergency 112 (MTN, Vodacom, Cell C and Telkom)
  • Fire departments Please see yourdistrict municipality for emergency contact numbers (https://www.westerncape.gov.za/your_gov/#local)

 

Fire and Rescue Services

  • City of Cape Town headquarters – Landline: 107
  • Cell phone: 021 480 7700
  • Southern district – Wynberg Fire Station: 021 444 9621
  • Table Bay district – Roeland Street Fire Station: 021 444 8963
  • Blaauwberg district – Milnerton Fire Station: 021 550 1332/ 7613
  • Atlantis Fire Station: 021 573 7099/ 7080
  • Northern / Tygerberg district – Bellville Fire Station: 021 444 8279
  • Cape Flats / Khayelitsha district – Mitchells Plain Fire Station: 021 444 3085
  • Gugulethu Fire Station: 021 444 5481
  • Helderberg district – Strand Fire Station: 021 444 7600
  • Disaster Risk Management Centre – 080 911 HELP (4357)
  • Lifeline – 021 461 1113
  • Red Cross Children’s Hospital Poison Line & the Tygerberg Hospital Poison Information Centre – 0861 555 777

Sea Rescue

  • Cape Town – 021 449 3500
  • Saldahna – 022 714 1726 / 082 990 5966
  • Mossel Bay – 044 604 6271 / 082 990 5954

Other Numbers

  • Mountain Rescue – 021 948 9900
  • Electricity (City of Cape Town only) – 0860 103 089
  • Water (City of Cape Town only) – 0860 103 089
  • Safe Schools call centre – 0800 454 647
  • Crime Stop – 0860 010 111
  • Bureau of Missing Persons – 0860 010 111
  • Childline -0800 055 555 / 021 461 1113
  • AIDS Helpline – 0800 012 322
  • Animal Welfare – 021 534 6426
  • SASSA Helpline – 0800 601 011
  • Western Cape Government – 0860 142 142  (7am-7pm,  daily)


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The content on this page was last updated on 5 May 2017

Please check official Government website to keep up to date on Emergency Numbers ( https://www.westerncape.gov.za/general-publication/who-call-case-emergency)